TAV Georgia Advances Digital Transformation at Tbilisi and Batumi Airports
TAV Georgia remains committed to enhancing the technological infrastructure of Tbilisi and Batumi International Airports, focusing on service digitalization and modernization. Over the past five years, TAV Technologies—a subsidiary of TAV Airports—has implemented multiple phases of development in Tbilisi to align the airport with modern standards and improve the passenger experience by streamlining procedures.
In the past three years alone, TAV Georgia has invested 6.5 million GEL into these initiatives. Additionally, the company allocates up to 6 million GEL annually from its operating budget to maintain a robust, secure, and efficient IT infrastructure—an essential priority in the aviation industry.
At Tbilisi International Airport, a self-service passenger boarding system, commonly known as E Gate, has been introduced. This system reduces wait times and offers a smoother boarding process via jet bridges. Since its launch in 2024, over 50,000 passengers have used the first E Gate, with two more scheduled to be operational in 2025.
The airport’s departure terminal now features self-check-in kiosks, currently integrated with airlines such as Air France, LOT Polish Airlines, Qatar Airways, and Turkish Airlines. Plans are in place to expand the number of kiosks and include additional airlines in the system.
Tbilisi International Airport has also implemented an automated parking system—CarPark—designed to eliminate queues and enhance convenience for visitors. Furthermore, the Flight Information Display System (FIDS) was upgraded last year at both Tbilisi and Batumi airports, improving the accuracy and flexibility of passenger information.
“As passenger numbers grow, it becomes essential to implement systems that offer more flexibility and higher-quality services,” says Mindia Gablaia, IT Manager at TAV Technologies in Georgia. “In 2025, we plan to introduce more self-check-in kiosks and additional E Gates. We are also developing a pilot project involving an AI-powered information robot, which will assist passengers with terminal navigation and registration procedures. Based on its performance, we will consider expanding this service.”
Gablaia also noted that the airport’s operational management software, TAMS, will be upgraded this year. Though not visible to travelers, TAMS is a vital platform that integrates flight schedules, check-in systems, and other core components, ensuring seamless airport operations. He also emphasized the importance of cybersecurity in today’s digital landscape, highlighting TAV Georgia’s ongoing investment in safeguarding the airport’s technological advancements.
TAV Technologies, a subsidiary of TAV Airports Holding, is a leading IT integrator in the aviation sector, providing digital solutions to over 50 airports in 20 countries. Its systems support the travel of more than 400 million passengers annually. In the South Caucasus, TAV Technologies operates at Tbilisi, Batumi, and Baku International Airports.
